Case Study – A Water Utility Company in Southwest USA OT Security – Claroty CTD

Business Need:

The client, a leading Water Utility Company in Southwest USA, manages numerous water treatment and distribution facilities throughout the state. The organization encountered significant challenges, including:

  • Limited visibility into operational technology (OT) assets, which hindered effective monitoring and management of critical infrastructure.
  • Stringent regulatory compliance requirements under the America’s Water Infrastructure Act (AWIA), necessitating robust security and reporting measures.
  • A pressing need to maintain operational continuity and strengthen resilience against evolving cyber threats, ensuring uninterrupted service delivery and protection of essential resources.

Solution Overview:

To address the client’s business and technical requirements, Claroty Continuous Threat Detection (CTD) was selected as the asset inventory and security solution. Following a comprehensive assessment by Wired360, a distributed sensor-server architecture was recommended and deployed across 11 operational sites. Key components of the implementation included:

  • Centralized Management: Deployment of an EMC Server as the central management console, complemented by CTD servers at each facility for localized monitoring and control.
  • Automated Asset Discovery & Network Mapping: The CTD platform utilizes deep packet inspection tailored for industrial protocols, enabling dynamic network mapping. This provides real-time visualization of asset relationships and communication flows, resulting in a comprehensive topology of the OT environment.
  • Continuous, Passive Threat Detection: CTD employs machine learning to baseline normal network behavior, enabling the detection of anomalies such as zero-day vulnerabilities, unauthorized firmware changes, and lateral movement—all without disrupting operations.
  • Seamless Integration with IT Security Tools: The solution integrates with existing SIEM, SOAR, and ticketing systems, automating alert forwarding and facilitating a unified, streamlined incident response process.

Outcome

Through the implementation of Claroty Continuous Threat Detection (CTD), the organization gained comprehensive visibility into all operational technology assets and networks by leveraging passive scanning and protocol-aware discovery, which supports more than 250 industrial protocols. This enhanced operational resilience by enabling real-time monitoring and automated alerting, complete with deep forensic data and packet captures. The solution also ensured regulatory compliance by facilitating detailed risk assessments and thorough reporting. Furthermore, centralized management allowed for scalable expansion across multiple sites while reducing the total cost of ownership.

About Wired360:

Wired360 specializes in Claroty OT Security solutions and collaborates with a range of leading security vendors to deliver holistic protection across both operational technology and IT environments. The team, comprised of certified OT Security specialists, provides end-to-end support for planning, designing, and implementing robust security architectures tailored to each organization’s unique needs. By leveraging advanced solutions, Wired360 enhances visibility and protection for all OT and IT assets, ensuring comprehensive coverage of the entire technology landscape. Additionally, the company offers 24×7 managed services, with experts working closely alongside IT staff to maintain seamless operations and deliver rapid issue resolution.

Contact Us At: info@wired360it.com for further information.